Reference

How live22plus Handles Your Personal Information

This page explains exactly what data we collect when you open an account, how we use it, and what control you keep over it.

No data sold to third partiesEncrypted account detailsTouch 'n Go eWallet, Boost, GrabPay payment data protectedYou can request your data at any timeContact our team to update or remove your info
live22plus How live22plus Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply a layered approach to keeping your account data safe. Encryption covers data in transit and at rest, so the payment details you enter — whether that is a GrabPay link or an FPX bank transfer — are not exposed at any point during processing. Cookies on our platform are used strictly for session management and to keep your mobile login state consistent when you switch between your phone browser and a desktop session.

Data Retention

Account records are kept for as long as your account is active and for a legally required period after closure. You can ask us for the exact retention schedule that applies to your account.

Cookie Control

Session cookies keep you logged in across your mobile browser. You can clear them any time from your browser settings — this will sign you out of the current session.

Payment Data Handling

Touch 'n Go eWallet, Boost and GrabPay transaction IDs are stored for dispute resolution only. We do not store full wallet credentials or card numbers on our servers.

Requesting Changes

To correct inaccurate personal details or request account data deletion, reach our support team via live chat or email. We confirm all changes in writing once processed.

REACH US DIRECTLY

How to Contact Us About Your Privacy

If you want to access the data we hold on your account, request a correction, or ask us to delete specific records, our support team handles these requests directly. We aim to acknowledge your request and respond with a clear next step — no automated brush-off. Reach out through any of the channels below.

Live Chat Open the chat widget from your account dashboard. Our team reviews privacy requests during standard support hours and will confirm receipt in writing.
Email Support Send your data request to our support email address. Include your registered account name so we can locate your records without delay.
Account Settings Some profile details — display name, linked e-wallet — can be updated directly inside your account settings without contacting support.

Your Privacy Questions, Answered

Below are the questions we hear most often from people reviewing how their account data is managed on live22plus. If your question is not here, live chat is the fastest way to get a specific answer.

We collect your name, email address, phone number and the payment method you choose — for example, Touch 'n Go eWallet or Boost. We also log device and session data to keep your account secure.

No. Payment details from GrabPay, DuitNow or FPX transactions are used only for processing and dispute resolution. We do not sell or pass this data to advertising networks or unrelated services.

Contact our support team via live chat or email with your registered account name. We will locate your records and provide a summary of the data we hold within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. We retain some records for a legally required period after account closure, and we will explain exactly what is kept and why.

Cookies manage your login session so you stay signed in when switching between tabs or returning to the site. They are not used for cross-site advertising. Clear them via your browser settings at any time.

Only when required by applicable Malaysian law. We do not proactively share account information with government bodies. Any disclosure is handled strictly within the bounds of local legal requirements.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.